Business & Human Resources

Doc Brown's Customer Service Experience is known as the "Happiest Hour" on Earth!

Dr. Adolph "Doc' Brown, III is known for CELEBRATING, APPRECIATING, & EDUCATING his audiences! Doc Brown is a highly regarded human and organization behavior authority, Without a doubt, top corporate wellness, engaging human resources professionals, funny customer service experience and fun entrepreneur business motivational keynote speaker Dr. Adolph Brown offers the most unique, value-added, entertaining, engaging and fun yet challenging presentations most have ever seen. Adolph's credits his business acumen to the luxury of his humble beginnings. Born in the heart of the urban inner-city projects (after parental divorce) while spending summers in rural Virginia with his farming grandparents, he learned the value of hard work and commitment. With a can-do attitude and a "why not me" aptitude, he literally worked his way up from the city projects to senior projects manager. From his single parent mother and being the first in his family of five to graduate high school, Adolph knows firsthand the power of determination. Nowadays, as an American investor, educator, author, research-scientist, clinical psychologist, businessman and one of the top corporate wellness keynote leadership and mental health speakers, Dr. Adolph Brown has informed, inspired and entertained millions with the power of his mission of “Bringing People Together to Learn, Laugh & Lead.” Most entrepreneurs appreciate his candid talks on being a low-profile investor commonly titled "Focus on Family and Fortune, Not Fame: The Joy of Being Nobody." He travels the globe many times over with his corporate entertainment and powerful program philosophies of building bridges and promoting diversity, inclusion, and equity. Dr. Brown's message is a simple one: Spread Love, Light and Insight or Nothing At ALL. From the oval office, lecture hall, boardroom, community forums to his family room, Dr. Brown teaches the “Championship Habits” for workplace, family and personal success. From a Responsive Customer Service Keynote Speaker, One of the Top Mental Health Keynote Speakers, The Better Attitude Development Funny Human Resources (HR) Keynote Speaker to an Authentic Servant Leadership Keynote, Speaker, Dr. Brown has successfully informed and inspired both small business and corporate Fortune 500 Companies. Dr. Brown has also enjoyed an on-going relationship with programs of the U.S. Department of Health and Human Services, Human Resources (HR) Managers and Professionals, the U.S. Armed Forces Military Forces (Army, Marine Corps, Navy, Air Force & Coast Guard) and the U.S. Department of Housing and Urban Development (HUD); U.S. Department of Education Title I One Program & Titles 1, II, III, IV, & VII; The Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) is among Dr. Brown’s favorites.

"Dr. Adolph Brown's unique and fun approach has motivated and inspired our teams. You delivered the perfect balance of research, trends, best practices and humor. Thank you for accepting our invitation." - Don Perlyn, Executive VP Nathan's Famous

Keynotes

Commonly Known as a "Semester in an Hour" & “A Party with a Purpose” (depending on the occasion) includes all of Dr. Adolph "Doc" Brown's informing & inspiring Master Classes. EVERY Keynote, Virtual, Master Class, Breakout, Workshop, Seminar, On-site Consultation & Training Session is full of tons of learning, laughter, & practical takeaways!

Course Pre-requisites: Two senses are required for The Doc Brown Experience. They are common sense and a sense of humor!

Just One Visit from Doc Brown & You’ll Want Him Back Again & Again!

(ALSO Available in virtual and pre-recorded master classes, half-day seminars & full-day workshops)

The Doc Brown Customer Service Experience
Doc Brown exemplifies the perfect fusion of enthusiasm and enjoyment, creating an engaging environment that fosters effective learning while imparting relevant insights and actionable strategies. Doc Brown offers unparalleled thought-provoking ideas, and energizing zeal to corporate environments with real processes and real takeaways. This master class is a transformative experience for all. BE SURE TO INQUIRE ABOUT DOC AS A "SECRET SHOPPER!"

Learning Objectives:
1. Developing the ability to connect with customers on a personal level, enhancing rapport and trust to create a memorable service experience.
2. Acquiring practical techniques for problem-solving and conflict resolution that can be readily applied in real-world scenarios, ensuring customer satisfaction and loyalty.
Employee Wellness Day with Doc Brown
This fun-filled content driven “happy hour” is full of opportunities for personal and team development that can surely transform your personal life and workplace. Doc Brown will take employees on a holistic, musical, and dancing journey of reflections and connections to stay balanced, mindful, and focused. Doc Brown teaches that the best way to increase your mental wellness is to make it a priority.

Learning Objectives
1. Participants will learn how to increase their wellbeing, productivity, and motivation.
2. Participants will learn how to build mental resilience and maintain motivation.
Lead By Example

The mark of a great leader lies in their ability to "walk the talk." To lead by example means to guide others through your behavior as opposed to your words. Your intention is to inspire others to follow your example. The opposite of leading by example would be to "say one thing and do another." Dr. Brown humorously and insightfully demonstrates how leading by example can increase trust and team engagement. Participants will understand how individual leaders can positively influence the behavior and attitudes of others. Today's workforce wants to see that your actions mirror what you say.

Objectives:

1. Participants will learn alignment is at the heart of being an authentic and genuine leader, by correcting inconsistencies and contractions in their behavior.

2. Participants will understand the ultimate purpose of leadership, which is to be the change you want to see in your organization.
The Essence of “Human Leadership”

Dr. Brown takes leaders and managers on a fun-filled and insightful journey of research best practices in the field of human leadership. This people-centric approach to decision-making makes a world of difference to the corporation’s growth, engagement and longevity. In an AI- and machine-led future, tapping into our innate humanness and being grounded by it is more critical than ever. Human leaders inspire commitment, lead people to achieve common goals, are strategic planners, effectively manage change, develop their employees, and are self-aware. The hallmarks of this leadership style are self-love and compassion for others.

Learning Objectives

At the conclusion of this program the attendees will gain the following:

1. Leaders and managers will no longer be plagued by the deficits of self-awareness.

2. Leaders and managers will be more open to change and more accountable their commitments.
Putting Down What You Are Carrying...& Preparing For The Tasks At Hand!
Our personal troubles, private challenges, and societal crises beyond our control can become baggage over time, and we risk dumping it on others. Putting down the baggage can be scary. It will require us to redefine who we are and what we are capable of becoming. Unresolved issues due to the disruption of the pandemic, unforeseen setbacks, societal unrest, neglected relationships, career failures, illnesses, or huge financial loss may lead to over indulgent and/or other unhealthy behavior in order to mask underlying issues. Our future success depends on our willingness to unpack and put down our baggage. Join Dr. Brown on this remarkable journey of “letting it go and emptying it out.”

Learning Objectives:
1. Learn that once we rid ourselves of the limiting negative thoughts, feelings, judgments, experiences, we can experience fulfillment in our natural state.
2. Learn that acknowledgement is crucial to unloading these issues and beginning the journey onward.
Attitude Changes Everything!

Your attitude and work ethic are the two things you have total control over. You have the power to decide how you are going to see the world -- and how the world is likely to see you. You can allow your attitude to support you, or defeat you. Before you ever say a word, your attitude speaks on your behalf. Come along on this flight with Dr. Brown to really see how "Your attitude affects your cruising altitude."

Learning Objectives

1. Learn how to operate from inside a positive attitude whereby your body language sends out unmistakable cues of openness.
2. Learn how your attitude can infect the people who see you with the same behavior.
Revealing Your Inner Super Hero
Just as our ideals (like courage and honor) define us, we also often define our ideals by the heroes we choose. Our heroes symbolize the qualities and ambitions we would like to possess. As we begin to take full responsibility for the quality of life we are living, we become completely accountable for everything that happens in our life. Dr. Brown guides audience participants to own their decisions and actions as they strive to overcome life challenges.

Learning Objectives
1. Participants will learn to find hope and examples of success within their own lives.
2. Participants will learn how to transform from a victim’s mentality to survivor’s pride, eventually to becoming the Hero of their own story.
To Serve Well, You Must Live Well™ Self-Care For Professionals

Self-care is for all! We cannot control everything that life throws our way, but we can control how well we take care of ourselves. Self-care for professionals is about taking care of your own mental health and wellbeing so that you can effectively support people you work with, live with and love. This is an upbeat and eye-opening journey of reflection, connection and in many cases redirection.

Learning Objectives

1. Participants will learn 5 Self-Care practices for every area of their life.
2. Participants will learn the key to living a balanced life.
Finding Your "WHY?"

Whether you are a CEO, a board member, an employee, a team leader or an entrepreneur, finding your WHY infuses passion and purpose into your work. Dr. Adolph Brown inspiringly guides those who have lost their way, find their WHY.

Learning Objectives

1. Participants will either rediscover their WHY or find it for the first time.

2. Participants will learn how to live their WHY and inject inspiration into those around them.
Responsive Customer Service - A Supercharged Experience!
As cliché as it may sound, “Customer Service" is really not a department, it’s an Experience.” Your team will be delighted and inspired as they experience Positive Attitude Development, a sustainable boost in employee morale, learn how energy is spread, and dance through any storm. Your team will understand the value of making “Championship Habits” of hospitality a value and a habit whereby great service is never the exception or a fluke at your place of business.

Learning Objectives

At the conclusion of this program the attendees will gain the following:
1. Teams will learn to get beyond offering a pretty good level of customer service some of the time, to offering a reliably high level of customer happiness almost all of the time.
2. Teams will learn how to make the competition irrelevant to your customers by going above and beyond for even the customers with funky attitudes, who don’t treat you like you’d prefer to be treated, and who interrupt you when you are attempting to get things done.
Don't Judge A Book By Its Cover! Creating Safe Spaces & Promoting Psychological Safety for ALL!

Dr. Adolph Brown has studied psychological safety, the empathy gap, and stereotype threat for over three decades and has helped thousands of corporate and education professionals worldwide become more aware of the unconscious attribution of particular qualities to a member of a certain social group. Dr. Brown does not offer a training per se, as much as he offers a philosophy and an awareness to embrace when dealing with others. Dr. Brown acknowledges under certain conditions ALL of us have automatic associations that can influence our behavior - making individuals respond in biased ways even when they are not explicitly prejudiced. This is often referred to as "racism without racists."

Learning Objectives

At the conclusion of this program the attendees will gain the following:

1. Participants will understand that perception can distort one's attitude and subsequent treatment either in favor or against a given person or group.

2. Participants will promote psychological safety among team members without "shaming and blaming."
Closing the Empathy Gap™ From Dr. Brown's Groundbreaking Research

Closing the Empathy Gap™ is apart of Dr. Brown's groundbreaking research stemming from his doctoral dissertation https://bit.ly/38lTFKc resulting in Dr. Brown providing successful seminars to countless law enforcement agencies, businesses, and educational institutions around the world. Dr. Brown coined the terms "The Empathy Gap™" as the space that exist between individuals where there's not a bridge of understanding and compassion. Empathy is the foundation for which human beings connect. When the connection is absent, anything built up this divided foundation, will also have a divide - health, wealth, justice, achievement, equity, etc. Dr. Brown's master theses and doctoral dissertation helped him set the stage for his life's work of Spreading Love, Light and Insight while bridging the various divides built upon the Empathy Gap™. This is an inspiring and informing journey of self-reflection and if needed, self-correction.

Learning Objectives

1. This Master Class will offer explanations, solutions and numerous takeaways for bridging the various divides we are faced within society.
2. This Master Class will help ALL understand and apply the terms of psychological safety, the empathy gap, contact theory, and cognitive dissonance.
"What Might I Be Wrong About?"™ Understanding Human Perception

Dr. Brown believes that learning is the easy part, and UNLEARNING is the hard part. Join Dr. Brown on a journey of professional and self revelation. He incorporates elements of the sciences of neuroscience research, humanistic psychology, educational theory and cultural anthropology to help us overcome faulty perceptions, stereotype threat, ego-centrism and blind spots. You are sure to leave this session a better human-being.

Learning Objectives

1. Participants will learn about the concept of "psychological safety" in the workplace.
2. Participants will learn strategies to create and sustain healthy, supportive, positive and safe work environments.
Virtual Group Hug! Connecting Our Hearts In Trying Times.

Laughing together and connecting our hearts are as close as you can get to a hug without touching. Dr. Brown's "group hug" is the perfect gift for your team; one size fits all.

Learning Objectives

1. ALL in attendance will experience the empathetic warm, profound appreciation and grateful recognition of their efforts in trying times.
2. Understand and appreciate Dr. Brown's explanation of interdependence and the fact that "we are better together, even if we are sometimes apart."
Reflective Leaders are Effective Leaders (Supervisors, Managers and/or Directors)
Self-reflection is a humbling process. It’s essential to find out why we think, say, and do certain things…then better ourselves. Self-reflection and self-correction are the highest forms of self learning and healing, thus to change the world around us, we must first change the world within us.

Learning Objectives

At the conclusion of this program the attendees will gain the following:
1. Know that no matter how good a lesson is, one’s leadership strategies can always be improved.
2. Learn the process of connecting self-reflection to the leadership process
What Happened To The Employee We Hired?
This address focuses on the sad fact that some employees become less appealing over time once hired. These employees presented with their "best foot forward" during the interview process, but have since ceased to move forward at all. This shift in gears is unacceptable as they were seen as an investment at the time of hire with anticipated return over time. These employees are now considered liabilities and this address will "fire them up" so the other type of firing does not take place.

Learning Objectives

At the conclusion of this program the attendees will gain the following:
1. Employees will be inspired to learn the value of embracing the “SUCCESS Mindset.”
2. Employees will be motivated to develop "Championship Habits" & implement these in their professional and personal lives.
How To Use “The SUCCESS Mindset” To Get Results
Attitude is (ALMOST) everything. Doc knows Attitude is a personal choice. A positive attitude in the workplace can make working a more pleasant experience for everyone in the office. Positive attitudes are contagious to others as are negative attitudes and can make all the difference in the morale and climate of the workplace environment. Your skill set is one part of the equation; having the ability to adjust your attitude is the other larger part of the equation.

Learning Objectives

At the conclusion of this program the attendees will gain the following:
1. Learn to use positive-self talk to overcome negative ideas or attitudes.
2. Ability to have an “Attitude of Gratitude” in your body language and orient your attitude for an upbeat and proactive approach for all of your undertakings.
Attitude is Almost Everything...Inspiring Your Organization!
Employee's essential skills (formerly known as soft skills) or lack thereof, can affect an organization's bottom line. To be successful in today's job market, professionals need a combination of occupation specific technical skills and the more universally applicable soft skills (or the skills that represent a cluster of personal qualities, habits, attitude and social graces that make someone a good employee and someone compatible with whom to work). This presentation is designed for organizations and corporations who may have colleagues and/or employees that may have missed the lessons that often mark us on social graces, ability with language, personal habits, friendliness, and optimism.

Learning Objectives

At the conclusion of this program the attendees will gain the following:
1. Learn the critical A, B, and C’s of soft skills: Attitude for Altitude, Better Behavior vs. Bitter Behaving, and Character.
2. Lead your life incorporating soft skills at every turn...ensuring that your work and workplace are rewarding, profitable, and a quality experience!
Signs You Might Be A Leader
Every great leader knows that success starts with ATTITUDE; INSPIRATION leads to ACCOMPLISHMENT; and DISCIPLINE leads to results. This presentation fuels leaders to be confident and competent with common sense insight and takeaways that they can begin to put to use immediately. Audience members record new leadership insights and commit to new leadership behaviors in the areas of conflict management, performance enhancement, role of the leader, blended learning solutions, leading change, and coaching for success.

Learning Objectives

At the conclusion of this program the attendees will gain the following:
1. Participants will be empowered to use their stress to proper their success.
2. Participants will be challenged to move out of their comfort zones & inspired for courageous creativity and innovation.
Championship Habits: Winning In the Workplace! ™
Employee's essential skills formerly known as "soft skills," or lack thereof, can affect an organization's bottom line. To be successful in today's job market, professionals need a combination of occupation specific technical skills and the more universally applicable soft skills (or the skills that represent a cluster of personal qualities, habits, attitude and social graces that make someone a good employee and someone compatible with whom to work). This presentation is designed for organizations and corporations who may have colleagues and/or employees that may have missed the lessons that often mark us on social graces, ability with language, personal habits, friendliness, and optimism.

Learning Objectives

At the conclusion of this program the attendees will gain the following:
1. Learn the critical A, B, C's of essential skills: Attitude for Altitude, Better Behavior vs. Bitter Behaving, and Character.
2. Lead your life incorporating soft skills at every turn...ensuring that your work and workplace are rewarding, profitable, and a quality experience!
Because of You…

This master class focuses on the positive impact made my individuals, organizations, and/or corporations on those they may have not experienced success in the absence of such a positive impact.

Learning Objectives:

1. Participants will understand the importance of being positive difference makers in the lives of others.

2. Participants will gain more insight on how to sustain the positive impact they make.

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Business & Human Resources

Doc Brown's Customer Service Experience is known as the "Happiest Hour" on Earth!

Keynotes

Learning Objectives

Dr. Adolph Brown IIIThe world's greatest Edu-tainer

Dr. Adolph Brown III
The world's greatest Edu-tainer